Customer Service Specialist
Salary: Market related
Bring your life sciences background and service flair to a pivotal role supporting scientists across Africa!
Is this you?
You’re calm under pressure, detail-oriented, and driven to deliver exceptional service. You thrive in a structured environment, enjoy working across departments, and take pride in resolving issues efficiently. Whether managing CRM data, responding to clients, or collaborating with sales teams, you bring positivity, accountability, and a team-first attitude.What you’ll be doing (and why you’ll enjoy it)
You’ll be the key contact point for customers, handling queries across multiple channels while ensuring timely and accurate order processing. From preparing quotes and managing fulfilment updates to capturing detailed data on ERP and CRM systems, your role supports the full order lifecycle. You’ll liaise closely with internal teams including Sales, Logistics, and Finance to ensure every customer experience is smooth, professional, and aligned with service-level expectations. You’ll also contribute to process improvements by identifying recurring issues and supporting ISO-compliant documentation practices.Where you’ll be doing it
You’ll join a growing, privately held organisation that supplies cutting-edge scientific solutions across South Africa and beyond. With a strong focus on the life sciences sector, this company combines technical expertise, a collaborative work environment, and a passion for empowering scientific progress. You’ll be part of a team committed to service excellence, continuous learning, and meaningful impact in the research and diagnostics space.What you’ll need
A completed tertiary qualification in Microbiology, Biochemistry, Life Sciences or related is essential. You should also bring at least 3 years’ customer service experience in a scientific, laboratory, or medical product environment. CRM/ERP system experience (such as HubSpot or SAP B1), excellent communication skills, and high attention to detail are all crucial. Familiarity with ISO 9001 is a must, while ISO 13485 is a plus.What you’ll get
A competitive salary with a company contribution towards provident fund, structured working hours (Mon–Fri, 08:00–16:30), and a collaborative team environment that values precision, learning, and purpose-driven work.How to apply
For a confidential discussion please contact Lindokuhle Modisane on (021) 035 1432 or send your CV to l.modisane@thetalentexperts.co.za – We appreciate that your CV might not be fully up to date. No problem, just send us what you have. We do respond to everyone! Just give us a few days to work through your application.Applicant Consent
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